BOOKING UPDATE INFORMATION
Amend or cancel your reservation online up to 24 hours before the scheduled pick-up/flight arrival time.
Frequently Asked Questions
Can I make changes to my booking?
You can make changes to your booking up to 24 hours before your scheduled pick-up time. To amend your booking, log in to our website "My Booking" section using the details contained in your confirmation email. If you can't access your booking online, please use the amendment/cancellation form above.
How can I cancel my booking?
You can cancel your booking via the "My Booking" section of our website using the details contained in your confirmation email. If you can't access your booking online, please use the amendment/cancellation form above.
What if my flight is delayed or cancelled?
Your flight will be monitored for delays to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. Please note that the update to the new arrival time is subject to availability.
My flight details have changed, do I need to inform you?
Yes, please submit your new flight schedule as soon as possible via the "My Booking" section of our website. If your pick-up time is within 24 hours, please call the local emergency phone number provided in your confirmation email.
